Since the recent introduction of the open water market, businesses up and down the UK have been able to pick who supplies their business water freely.

That means you must know what to look for when choosing business water services. This guide will help inform you about all there is to know about business water, what you should receive from your retailer, the warning signs of bad service, and more.

Let’s begin with the following;

What Is Business Water?

Before considering what services you should be aware of, you first need to understand business water and what it is. Business water refers to water and wastewater services available for commercial and industrial customers.

The market functions similarly to other open utility markers, like gas and electricity. The retailers will buy wholesale for the physical water supply or wastewater removal. They will then offer their packaged services (that you must be aware of) to sell to customers.

What Services Should You Look For?

Business water retailers will often package various services for you to use as a customer. These services can be highly beneficial for many reasons and will help:

• Save water
• Cut costs
• Promote environment friendliness
• Build resilience within your business with well-rounded services that support the business
• Support sustainability and growth
• Keeps you satisfied with the service

Some of the many products and services to know about are;

Water Efficiency Audits

A water efficiency audit is a detailed assessment of your business premises taken by professionals to monitor water usage to identify ways to reduce water waste and improve efficiency.

The audit will review all your water-using appliances, systems, and processes and may involve various amounts of data collection, measurements and analysis. After monitoring everything, they will be able to do a detailed review and inform you of ways to save water and money.

Water efficiency audits are an essential service to keep your eyes out for when changing providers.

Trade Effluent Services

Your water retailer can provide trade effluent services to help manage and treat any wastewater generated by industrial or machine use. Trade effluent refers to the amount of wastewater produced by a business that is not domestic sewage.

A trade effluent service will be responsible for collecting, treating, and disposing of the trade effluent and the most environmentally friendly way possible. This is typically done through specialised treatments.

Everyone’s business should strive to be more environmentally friendly, and having the appropriate trade effluent services is a great way to do so.

Leak Detection And Repair

One of the most common reasons for wasted water is unknown or untreated leaks. A leak detection and repair service is a huge advantage in saving water with your retailer.

Detecting leaks early on will help prevent the spread of hazardous materials, minimise environmental contamination, and save thousands in repair costs. In places like the oil and gas industries, regularly checking your premises for leaks and repairs is a legal requirement; however, in most cases, it is down to the premises owner to get it checked.

All in all, having a leak detection and repair service ready for when you need it is an incredibly helpful thing to have.

Automatic Metre Readings (Amr)

Automatic metre readings (AMR) are a technology that will allow your retailer to remotely and automatically collect data stored on your on-site metres. This technology allows retailers to remotely view your metre readings without travelling to your premises, allowing quick answers and solutions.

The main highlight of AMR is that they can identify usage patterns and help spot any unusual spikes or issues in customer water usage.

The information on AMR systems includes energy usage data, billing and usage patterns.

An AMR service is a highly beneficial piece of technology to have. It will help increase accuracy and efficiency in your metre reading, reduce manual labour costs, and provide quick answers and solutions.

Efficient Customer Service

If your business water retailer has poor customer service, it reflects on the retailer.

Customer service can help your experience with a retailer more than you may realise. Some reasons include the following:

• Quick problem resolutions
• Competitive advantage
• Cost savings
• Stronger relationship

Efficient customer service will be a valuable service to have at hand in the long run, so it’s important to do your research on retailers before switching through sites like Trustpilot.

In Summary

There are many services made available across the business water industry. However, this guide touches on a few of the most important ones you should be aware of.

If you notice your current or potential future retailer doesn’t have some or any of these key services, then it may be worth your time to look elsewhere.

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