If you’re an HR leader or business owner, you’ve probably heard about ENPs (employee net promoter score). But you might be wondering – what exactly is it, and why does it matter if my company has a high ENPs score or not?
In a nutshell, ENPs measures how likely your employees are to recommend working at your company to others. It’s one of the best ways to gauge employee satisfaction and loyalty. And let’s be real – happy, loyal employees are invaluable for any organization.
But finding ways to boost your ENPs score doesn’t have to break the bank. Even if you’re tight on budget, you’d be amazed at what small, creative changes can do to improve how your team feels about working for your company.
In this blog, we will walk you through five budget-friendly tactics that can work wonders for lifting your ENPs score. Whether you’re hoping to move from good to great, or just get out of mediocre territory, these practical tips will inspire you to start making positive changes today.
Why Improve Your ENPs Score Anyway?
Some of you may be thinking: “My ENPs score is fine – why rock the boat and try to change things?”
Well, even a decent ENPs score often has room for improvement – and small boosts could have a big impact. For example, a higher ENPs score could boost retention because employees are more engaged and satisfied. When people genuinely enjoy their work, they are less likely to leave for another opportunity. Also, high turnover is draining for any organization, so improving retention could save you substantial time and expenses for recruiting and training new hires.
Additionally, a strong ENPs score might help attract talented candidates. Many employees, especially younger generations, look for employers known for caring about their people. A reputation as an “ENPs leader” could give your employer brand a competitive edge.
And while it’s not guaranteed, efforts to improve ENPs could have a positive influence on company culture over time. When employees are enthused about their daily work life, it often creates a more energized, collaborative environment.
Method 1: Increase Transparency
One budget-friendly approach to boost your ENPs score is to increase transparency within your organization. When employees feel “in the loop” on company financials, goals, and challenges, they become more invested in the business. Regular leadership updates promote trust.
Some easy ways to increase transparency without big costs include holding monthly all-hands meetings to share financial snapshots and company news. Give people the inside scoop. You could also host occasional open office hours where employees can chat informally with executives and make leadership more accessible.
Be open about challenges the business is facing too, and ask for input on solutions. Employees often have ingenious ideas! The bottom line is transparency empowers people with knowledge. When your team feels trusted and well-informed, they become more engaged with the company’s success.
Method 2: Offer Flexible Scheduling
Another budget-friendly way to potentially improve your ENPs score is to offer more flexible scheduling options. Policies like remote work, flexible hours, and compressed workweeks give employees more control over their schedules. This flexibility demonstrates you trust your team to get work done effectively, even if they don’t punch a traditional 9-5 timecard.
Flex scheduling usually costs little to nothing but can significantly boost employee satisfaction. People appreciate the ability to adjust their hours to accommodate things like doctor appointments, school events, and other commitments.
So consider ditching antiquated scheduling practices for a more flexible approach. See if you can accommodate employee requests for changes that make their lives easier but still get the job done. A little flexibility goes a long way!
Method 3: Foster Career Development
Investing in your team’s career development is another smart, budget-friendly move to potentially increase your ENPs score. Offering skills training, mentorship programs, tuition assistance, and other growth opportunities shows employees you care about nurturing their careers. This makes them feel valued.
With so many free and low-cost development options today like online courses, book clubs, and lunch-and-learn workshops, you can foster professional growth without big expenditures. Employees who feel challenged and supported in reaching their potential will repay your investment with higher engagement and performance.
Method 4: Improve Workspaces
Don’t underestimate the power of an improved physical environment to potentially boost your ENPs score. Look for budget-friendly ways to enhance your office spaces. Seek input from employees on workspace upgrades they’d appreciate.
Small tweaks like adding plants, artwork, natural lighting, and comfortable chairs can go a long way. Refreshed break rooms and collaboration spaces also give people better areas to connect with colleagues. These types of inexpensive environmental enhancements show employees you care about them having a pleasant, stimulating workplace. And happier employees equal higher ENPs scores.
Method 5: Host Appreciation Events
Finally, hosting thoughtful employee appreciation events from time to time can be an inexpensive way to potentially improve your ENPs score. Things like company potlucks, employee photo contests, karaoke days, and volunteer activities help build camaraderie and morale.
Handwritten thank-you notes from leadership and shoutouts in company meetings also make employees feel genuinely valued. Simple efforts to show your people they are appreciated give your ENPs score a nice boost without draining your wallet. A little appreciation goes a long way!
There you have it – five creative ways to potentially improve your ENPs score without blowing your budget. From increasing transparency to offering more flexibility to showing more appreciation, small changes can add up to a big impact.
The key is to consistently look for low-cost, high-impact ways to boost employee satisfaction. Don’t settle for mediocre. With some innovation and effort, you can build an engaged workforce that makes your ENPs score shine.
So, why not try one new idea this month? And remember – invest in your people, and they’ll invest in your company’s success.
Ankita Tripathy loves to write about food and the Hallyu Wave in particular. During her free time, she enjoys looking at the sky or reading books while sipping a cup of hot coffee. Her favourite niches are food, music, lifestyle, travel, and Korean Pop music and drama.